Organizations and firms are experiencing an unprecedented disruption in the workforce due to the coronavirus pandemic, which is a significant challenge in serving customers and communicating with employees.
However, many companies shift to working from home set up for many employees to establish business continuity. Virtually, it is possible to continue disrupted operations and continue to deliver customer experience.
Though it is a considerable advantage given today’s circumstances, people remotely working means unbound usage of various communication platforms and channels to engage with colleagues and customers. While they are undoubtedly valuable tools, they can pose significant data protection risks without secure sms messaging.
Various industries have regulations and several laws concerning data protection that they need to follow. However, complying with such regulations, such as messages and call monitoring, can be challenging with the given working set up.
The need to effectively monitor messages and voice calls from various communication platforms is essential more than ever to prevent data leaks and any security breaches that might threaten the business and provide long-term consequences.
Telemessage is an excellent provider of efficient monitoring solutions that can capture mobile content from corporate phones and even personal devices for regulatory, compliance, and eDiscovery response requirements.
To learn more about how to monitor employee’s communications during this pandemic, read this infographic by TeleMessage.
